Refund and Returns Policy

Refund and Returns Policy

Sápusmiðjan ehf – Handcrafted Soaps

Overview

Our refund and returns policy lasts 14 days from the date of delivery, in accordance with Icelandic and EU consumer protection laws. If 14 days have passed since you received your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your soap products must be unused, unopened, and in their original packaging. Due to hygiene and health regulations, we cannot accept opened or used soap products for return.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Opened or used soap products (due to hygiene regulations)
  • Custom or personalized soap orders
  • Gift cards
  • Products damaged due to misuse or normal wear

Health and Safety Notice

As our soaps are personal care and hygiene products, we must prioritize customer health and safety. All returned soaps must be in their original, sealed condition to ensure product integrity for future customers.

Refunds

Once your return is received and inspected at our facility in Reykjavík, we will send you an email notification within 2-3 business days. We will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and credited to your original payment method within 5-10 business days.

Defective or Damaged Products

If you receive a defective or damaged soap product, please contact us immediately at info@sapusmidjan.is with photos of the product. We will arrange for replacement or full refund at no cost to you.

For defective products, we may provide a prepaid return label.

Exchanges

We only replace items if they are defective or damaged during shipping. If you need an exchange for the same item, contact us at info@sapusmidjan.is.

For different soap varieties or scents, you would need to place a new order and return the original item following our standard return policy.

Shipping Returns

Return Address: Sápusmiðjan ehf
Snorrabraut 48,
Reykjavík, Iceland

Important Return Information:

  • Customer is responsible for return shipping costs (unless item is defective)
  • We recommend using Íslandspóstur with tracking for returns within Iceland
  • International returns: Use trackable shipping service
  • Return shipping costs will be deducted from refund (unless defective item)
  • We cannot guarantee receipt of untracked returns

Gifts

  • Gift purchases receive store credit for returns
  • Gift certificates will be emailed to the recipient
  • If not marked as gift during purchase, refund goes to original purchaser

Contact Information

Need help with returns?

  • Email: info@sapusmidjan.is
  • Phone: + 354 846 5660
  • Website: sapusmidjan.is
  • Business Hours: 24/7 online

Legal Notice

This policy complies with Icelandic consumer protection laws and EU regulations. Your statutory rights as a consumer are not affected by this policy.

For questions about consumer rights in Iceland, you may contact Neytendastofa (Icelandic Consumer Agency).

Last updated: 01/09/2025
Sápusmiðjan ehf – Kennitala: 530612 2360